FAQ

WHAT FORM OF PAYMENT DO YOU ACCEPT?
We accept only PayPal at this time.
Your payment for any purchase is processed securely by PayPal.
We will not accept any other forms of payment other than those listed above. All sensitive information sent between your computer and PayPal systems is automatically encrypted, ensuring your information is kept secure.

Where do you ship?
We provide shipping to the US and Canada. If you are unable to order to your region, please contact us.

HOW LONG DOES SHIPPING USUALLY TAKE?

Estimated Delivery Time is 8-30 business days. If demands are high it might take up to 50.
If you're unable to track your order, please don't hesitate to contact us.

* Note: The delivery time mentioned above does not include order processing time that usually varies from 1 to 9 days.

HOW DO I GET A TRACKING NUMBER?
As soon as your order has shipped out, you will receive a confirmation email with your tracking number.

WHY ISN'T MY TRACKING UPDATING?

Tracking information is available within 5-10 days after your order has shipped (it may tale longer depending on how fast the postal services are processing shipments).

We ship all our merchandise from warehouses all over the World including China , Europe and the USA.

Please send us an email with your name and order number if there's no update after 10 business days.

HOW DO I CANCEL MY ORDER?

If your order hasn't been shipped yet, we can cancel it for Free.
If the order has already been shipped, cancellation is not possible.

To cancel your order, please contact us with your order number.

IM MISSING AN ITEM FROM MY ORDER, WHAT DO I DO?

We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.
If an item is missing, please contact us with the order number, the missing item's name and a picture of the package showing the shipping label

* Please be advised that if you can not provide us with the picture of the package showing the shipping label, it will not be possible for us to process your request.

CAN I RETURN MY ORDER FOR A REFUND/REPLACEMENT?

Due to the production method we use for all of our products, we cannot accept returns. We only replace items if they are defective or damaged.

If the product you received is defective or damaged, please contact us as soon as possible.

We are sorry you’re experiencing issues with our products! We know we both want to get you up and running as soon as possible. We would really like to help you by asking you to send us these elements:

Full Name on the order and order number
Images & photos of the defective product
A brief explanation of the issue